Following their recent announcement about the new and enhanced Clinical Education and Training Program, Luneau Technology USA continues to solidify its focus on customers’ success by launching a new service program that will offer an elevated level of technical support for current customers as well as help Eye Care Professionals who want to modernize their practices with emerging technologies. Building on the traditional equipment repair and maintenance plans that have been offered throughout the years, Luneau Technology redefines the customer experience by introducing new services and expertise that are focused on Visionix® technology implementation—and more in-depth service consultation for Briot® finishing solutions.
Enhanced Service Solutions built on 150 years of collective experience
Industry veteran Ron Reed will be driving the enhanced Service Solutions program as National Customer Support and Maintenance Manager. He brings to the team a wealth of experience in customer support and leadership roles in corporate manufacturing, retail, and optical lab environments. He has worked in the eye care industry since the 1980s and brings 35 years of service support history with some of the largest retailers.
A member of the Luneau Technology North American Leadership Team, Reed has been with the company for a combined 10 years. He is one of the original members of the Briot USA team, rejoining in 2017 as a Regional Field Service Manager covering the eastern United States. In this newly created role, he will lead a team of regional field service, technical and customer service specialists. He will also be working closely with global Service Leadership to implement initiatives and tools to support this enhanced program.
Introducing a new level of technical expertise for Visionix technologies
Luneau Technology also welcomes Lance Brown as Tier 3 Client Support Engineer. Brown brings two decades of experience in medical device software integration for private practice, retail, and government settings. In his newly created role, Brown will be responsible for advanced technical consultation, connectivity needs assessment, and issue resolution for the Visionix product family. He will be reporting to Ron Reed and will be working closely with fellow Tier 3 Client Support Engineer Tommy Orr.
Before joining Luneau Technology, Brown was Director of the Software Integration Group (SIG) at Natus Hearing and Balance (formerly Otometrics North America and Audiology Systems) where he played a pivotal role in the introduction and implementation of a unique Connectivity Solution that combines multiple tests within one or more devices into a single user interface and test report—regardless of equipment manufacturer—as well as EMR-integration solutions for practices that are part of a large health care system or retail chain. Brown served four years with the United States Air Force after completing a degree at the University of Memphis.
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Source: Luneau Technology USA